Customer Orders

Customers become customers and stay as customers for a great variety of reasons. Price and quality are of course major ones, but one of the main factors that differentiate the independent retailer, or the small chain is the element of customer service and professional knowledge.

Merlio's Customer Orders Module helps you not only to identify your customers' needs, but also to act upon them. Customer Orders are fully integrated into Stock Management, Customer Accounts and Supplier Orders

Powerful Search facilities using advanced combination techniques help you find what your Customer wants, and meet their expectations.

Merlio will allow you take an order from someone for delivery elsewhere - perhaps a Christmas present for a Grandchild, or an order from an organisation with several different branches around the country?

Merlio keeps track of what's needed, helps you get the right stock in at the right time, and makes sure that when the required item does come in that it is flagged up for the customer; so that you can let them know the goods are in and available for collection, and payment!

If you operate commercial accounts with customers then Merlio can produce the invoice, and take payments - including an up-front deposit to secure the order.